Gone are the days where brands are just talking to customers through one-way channels. Social media customer service (or social media customer care) refers to offering customer support through social media channels, like Facebook or Instagram.Īccording to research published by Website Builder 1, 90% of social media users have used social media as a way to communicate with a brand or business and 63% of customers expect companies to offer them support via social media channels. Try NapoleonCat for free: Company email Try for free Automatically hide or delete hate and spam. Set up smart auto-replies that address relevant issues. Nomber_key:000464Īuto-replies for Facebook comments & messages
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